In the past year I’ve had lots of cases from local residents getting in touch about welfare and immigration issues, but also a significant number relating to social housing allocations, repairs and maintenance. So it was useful today to have a chance to see for myself how Nottingham City Homes manage their programme of repairs when I visited the NCH Harvey Road Depot to talk with staff about the workload they undertake.
We discussed how queries about repairs come through to the team and are allocated to over 350 staff working on day to day repairs across the city in the over 25,000 properties that NCH manage.
I also had a chance to visit the housing allocations team to hear about how they let properties, minimise ‘voids’ and how housing need massively outstrips the supply of homes available – diminishing still by around 400 a year because of the right-to-buy.
They have their own training facility at the depot (pictured below with Delroy Beverley Director of Construction & Repairs) where not just their own workforce but also tenants can come and update maintenance and repair skills.